Frequently Asked Questions...
Whether you're choosing a gift, planning a cheeseboard, or ordering your favourite cheese online, we've answered our most common questions to help you enjoy the best possible experience with Cheshire Cheese Company.
Cheese Information & Storage
How long does waxed cheese last?
Our full range of Waxed Cheese Truckles has a minimum best-before date of 30 days from dispatch, although in most cases the shelf life is considerably longer. Some varieties, such as Blue Cheese, naturally have a shorter shelf life and may have a best-before date of approximately 7 days. Please always check the date provided with your order.
Does waxed cheese need to be refrigerated?
Our wax-coated cheese truckles are designed to help protect the cheese and extend its shelf life. For the best flavour and texture, we recommend storing your cheese in a cool place and following the storage guidance provided with your order. Once opened, cheese should be wrapped carefully and stored in the refrigerator to maintain freshness.
How should I store my cheese?
Keep your cheese refrigerated until you're ready to enjoy it. For the best taste and texture, remove your cheese from the fridge and allow it to reach room temperature before serving. This allows the natural flavours and aromas to fully develop. Cheese can safely be out of refrigeration for short periods, such as during delivery, gifting or serving.
How long can waxed cheese stay out of the fridge?
Waxed cheese is well protected by its coating, making it ideal for gifting and special occasions. Short periods outside refrigeration, such as during delivery or serving, are perfectly normal. For long-term storage and the best quality, we recommend keeping cheese refrigerated or stored according to the guidance provided with your order.
Can cheese truckles be frozen?
Yes, most cheese can be frozen for up to 12 months without significant loss of flavour or texture. To enjoy the best results:
- Defrost your cheese slowly in the refrigerator for around 24 hours
- Allow it to come to room temperature before serving
Ordering & Delivery
How quickly will my order arrive?
We use Royal Mail Tracked 24 for UK deliveries. Once dispatched, orders typically arrive within 1–3 working days, with tracking updates provided by email and SMS where selected. During busy periods or exceptionally warm weather, dispatch times may vary as we prioritise ensuring your cheese arrives in the best possible condition.
Can I make changes to my order?
We begin preparing orders as soon as they are placed. Once your order enters our picking and packing process, we cannot guarantee that changes can be made to products, delivery options or addresses. If you need to make a change, please contact us as soon as possible and we will always do our best to help.
Can I redirect my parcel?
Once you receive your Royal Mail tracking details, you may be able to manage your delivery through Royal Mail, including options such as:
- Changing delivery preferences
- Selecting a safe place
- Choosing a collection point
Availability depends on the service level and options available in your area.
Is there a minimum order value?
A minimum order value of £15 applies after discounts and excluding delivery charges. Delivery costs £4.95, or is FREE on orders over £35.
Payments, Refunds & Returns
What payment methods do you accept?
We accept: Debit and credit cards, PayPal, Apple Pay & Google Pay. All payments are processed securely through our Payment Gateway. Some customers may be asked to complete additional verification through their bank using 3D Secure.
What happens if my order is damaged or items are missing?
We take great care when preparing every order. If your parcel arrives damaged or items are missing, please contact our Customer Services team as soon as possible.
We will investigate and offer a suitable resolution, which may include a refund or voucher equal to or greater than the value of the affected item.
Due to the perishable nature of our products, we do not routinely replace individual items unless there has been a total loss of the order.
What happens if I enter the wrong delivery address?
Please check your delivery details carefully before completing your order.
If an incorrectly addressed parcel is returned to us, we are unable to refund or replace perishable items, as returned food products cannot be resold.
Where possible, we may be able to arrange a replacement order, with payment required to cover the cost of the products and delivery.
Do you replace substituted items?
If an item needs to be substituted, we will always provide an alternative of equal or greater value.
If you are unhappy with a replacement item, please contact our Customer Services team within 7 days.
Discount Codes & Offers
Can I use more than one discount code?
Only one coupon code can be used per order.
A minimum order value of £15 after discounts applies. Discount codes cannot be used alongside already discounted products or promotional offers.
Birthday vouchers can be redeemed online only and cannot be used at markets.
Sending Cheese as a Gift
Can I send cheese directly as a gift?
Absolutely. Our cheeses make the perfect gift. Simply enter the recipient's delivery address at checkout and add a personalised gift message. Your message will be printed on the packing slip, and prices are never included with gift orders.
Do you sell e-Gift Cards?
Yes, our e-Gift Cards are a simple way to share the gift of great cheese.
To redeem an e-Gift Card:
1. Sign in to your account or create a new account
2. Add your chosen products to your basket
3. Enter your e-Gift Card code in the "Apply Gift Card Code" section
4. Your balance will be applied to your order or saved for future purchases
Rewards Points
How do reward points work?
Reward points are earned every time you shop with us, with additional points available during special occasions such as birthdays.
For full details and terms, please visit our Rewards Points page.
Website Security
Is my payment information secure?
Yes. All payments are processed securely through trusted payment providers including PayPal® and Google Pay.
We do not store your card details. Some transactions may require additional bank verification through 3D Secure.
Do I need cookies to place an order?
Yes. Cookies are required to complete purchases through our website.
For more information, please see our Privacy Policy.